Terms and Conditions

General Terms and Conditions (GTC)

of Conetic

Proprietor:
Timm Lehmann
Osterland 6a
31832 Springe

As of: July 2026

Section 1 Scope of Application

(1) These General Terms and Conditions (GTC) apply to all contracts between Conetic, proprietor Timm Lehmann, Osterland 6a, 31832 Springe (hereinafter referred to as "Conetic"), and its customers regarding the use of the software solutions offered.

(2) The services are directed at both business entities (within the meaning of Section 14 of the German Civil Code - BGB) and consumers (within the meaning of Section 13 BGB).

(3) Conflicting terms or conditions of the customer that deviate from these GTC shall not be recognized unless their validity has been expressly agreed to in writing.

Section 2 Subject Matter of the Agreement

(1) Conetic provides cloud-based software for the automated processing and answering of emails using artificial intelligence.

(2) Upon explicit authorization by the customer, the software accesses the customer's email inbox and processes incoming messages automatically.

(3) The AI generates draft responses or, depending on the chosen configuration, sends automated replies.

(4) The scope of services is determined by the current service description on the website or within the ordering process.

Section 3 Conclusion of Contract

(1) The presentation of services does not constitute a legally binding offer.

(2) The contract is concluded as soon as the customer completes the order process and the order is confirmed by Conetic.

(3) Payment processing is handled via Stripe.

Section 4 Prices and Payment Terms

(1) The prices published at the time of the order shall apply.

(2) Depending on the selected plan, billing is processed monthly or annually in advance.

(3) Invoices are generated automatically and transmitted electronically.

(4) If the customer defaults on payments, Conetic may suspend access to the software until full payment is received.

Section 5 Term and Termination

(1) The customer can choose between a monthly or annual subscription.

(2) The subscription automatically renews for the selected term unless terminated prior to expiration.

(3) Termination may be declared at any time with effect from the end of the current contract term.

(4) Fees already paid are non-refundable on a pro-rata basis.

Section 6 Use of the Software

(1) The customer is granted a non-exclusive, non-transferable right of use for the duration of the contract term.

(2) The software may be used exclusively for the customer's own business or private purposes.

(3) Transfer of rights to third parties without Conetic's consent is prohibited.

Section 7 AI-Generated Content

(1) The software utilizes artificial intelligence to generate automated responses.

(2) Despite diligent development, AI-generated content may contain errors or be incomplete.

(3) The customer remains fully responsible for all emails sent and their legal consequences.

(4) Conetic assumes no liability for the accuracy, completeness, or legal admissibility of automatically generated responses.

Section 8 Customer Obligations

The customer agrees and undertakes:

• to access the connected email inbox only in a legally authorized manner,

• not to process any unlawful content using the software,

• to keep login credentials confidential,

• not to use the software for abusive purposes.
  
  

Section 9 Availability

(1) Conetic endeavors to provide the software on an uninterrupted basis where feasible.

(2) Maintenance work, security updates, or unforeseen technical issues may cause temporary access restrictions.

(3) A claim to a specific availability level does not exist, to the extent permitted by law.

Section 10 Data Protection

(1) Conetic processes personal data of the customer for the purpose of contract fulfillment.

(2) Processing is carried out exclusively in accordance with applicable data protection laws.

(3) Details are set forth in the Privacy Policy.

(4) Where required, business entity customers shall enter into a Data Processing Agreement (DPA) with Conetic.

Section 11 Hosting and Data Processing

(1) The software is operated on servers managed by Conetic.

(2) A locally hosted AI model is utilized to process emails.

(3) Customer data is processed solely within the context of contract fulfillment.

Section 12 Liability

(1) Conetic is liable without limitation in cases of intent and gross negligence.

(2) In cases of simple negligence, Conetic is only liable for breaches of material contractual duties (cardinal obligations) and limited to typical, foreseeable contractual damages.

(3) Liability for lost profits, loss of data, or indirect damages is excluded, to the extent permitted by law.

(4) The customer bears sole responsibility for actions or decisions taken based on AI-generated content.

Section 13 Force Majeure

Conetic shall not be held liable for delays or failures resulting from force majeure events, in particular natural disasters, power outages, cyberattacks, government administration measures, or internet failures.

Section 14 Software Modifications

Conetic is entitled to further develop, adapt, or modify functions of the software, provided that the contractual purpose is not significantly impaired as a result.

Section 15 Final Provisions

(1) The laws of the Federal Republic of Germany apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Hannover, Germany.

(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

(4) The version of these GTC published at the time of the conclusion of the contract shall apply.